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Shipping Policy – LEGEND GEARS

Effective Date: 8 Aug 2024

At LEGEND GEARS, we are committed to ensuring that your shopping experience is seamless from the moment you place an order to the time your items arrive at your door. This Shipping Policy outlines the terms and conditions for shipping your purchases.

1. Order Processing

  • Processing Time: Orders are typically processed within 1 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Options

  • Domestic Shipping: We offer various shipping options within India, including standard and expedited shipping. Shipping costs and delivery times are calculated at checkout based on your location and selected shipping method.

  • International Shipping: We ship to select international destinations. International shipping costs and delivery times vary depending on the destination and selected shipping method. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country.

3. Shipping Rates

  • Domestic Rates: Shipping rates for domestic orders are calculated based on the weight, dimensions, and destination of the package. The exact shipping cost will be displayed at checkout.

  • International Rates: International shipping rates are calculated based on the destination country, weight, and dimensions of the package. Any additional customs fees or taxes are the responsibility of the customer.

4. Delivery Timeframes

  • Domestic Delivery: Standard shipping within India typically takes3 to 7 business days from the date of shipment. Expedited shipping options are available for faster delivery.

  • International Delivery: Delivery times for international orders vary by destination and customs clearance processes. Typically, international shipping takes 7 to 30 business days from the date of shipment.

  • Delivery Delays: While we strive to deliver your order within the estimated timeframe, please note that delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier issues. We will do our best to keep you informed if any delays occur.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your shipment.

  • Tracking Updates: Please allow up to 24 hours for tracking information to update after your order has been shipped.

6. Customs, Duties, and Taxes

  • International Orders: For international shipments, the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery.

  • Customs Clearance: Customs clearance procedures may cause delays beyond our original delivery estimates. LEGEND GEARS is not responsible for any delays caused by customs processing.

7. Undeliverable Packages

  • Incorrect Address: Please ensure that the shipping address provided at checkout is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, the customer will be responsible for reshipping fees.

  • Refused or Unclaimed Packages: If a package is refused by the recipient or remains unclaimed, it will be returned to us. The customer will be responsible for any return shipping costs and reshipping fees.

8. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact our customer support team for assistance. We will work with the shipping carrier to locate your package or provide a resolution.

  • Damaged Packages: If your package arrives damaged, please contact us within [Insert Number] days of delivery. We may request photos of the damage to assist in processing a claim with the carrier and arranging for a replacement or refund.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

LEGEND GEARS Customer Support
Email: [email protected]
Phone: +91 7837384613
Address: 167 Khuda ali Sher Chandigarh

Thank you for shopping with LEGEND GEARS. We appreciate your business and are here to ensure your orders are delivered safely and on time!