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Cancellation & Refund Policy – LEGEND GEARS

Effective Date: 8 Aug 2024

At LEGEND GEARS, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes you may need to cancel an order or request a refund. This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds are processed.

1. Order Cancellation

  • Cancellation Before Shipment: If you wish to cancel your order, please contact our customer support team as soon as possible. If your order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method.

  • Cancellation After Shipment: If your order has already been shipped, it cannot be canceled. However, you may still be eligible to return the item(s) for a refund as per our Return Policy.

2. Return Policy

  • Eligibility for Returns: You may return any unworn, unwashed, and undamaged items within [Insert Number] days of receipt for a refund. All original tags must be attached, and the item must be in its original packaging. Please note that certain items, such as final sale items, may not be eligible for return.

  • Return Process: To initiate a return, please contact our customer support team to obtain a Return Authorization (RA) number. Once you receive the RA number, please follow the instructions provided to ship the item(s) back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

  • Refund Processing: Once we receive and inspect your returned item(s), we will process your refund within [Insert Number] business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your account, depending on your financial institution.

3. Exchanges

  • Exchange Eligibility: If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges.

4. Non-Refundable Items

  • Final Sale Items: Items marked as “Final Sale” are not eligible for return, refund, or exchange.

  • Gift Cards: Gift cards purchased from LEGEND GEARS are non-refundable and cannot be exchanged for cash or credit.

5. Damaged or Defective Items

  • Inspection Upon Receipt: Please inspect your order upon receipt. If you receive a damaged or defective item, contact our customer support team within [Insert Number] days of delivery with details and photos of the damage or defect.

  • Resolution: We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the situation and product availability.

6. Refund Method

  • Original Payment Method: All refunds will be credited to the original payment method used at the time of purchase. If the original payment method is no longer valid, please inform us immediately to arrange an alternative refund method.

  • Gift Card Purchases: Refunds for purchases made with a gift card will be issued as a credit to your LEGEND GEARS account or as a new gift card.

7. Contact Us

If you have any questions or need assistance with a cancellation, return, or refund, please contact our customer support team at:

LEGEND GEARS Customer Support
Email: [email protected]
Phone: +91 7837384613
Address: 167 khuda ali sher Chandigarh

We value your satisfaction and are here to help with any concerns you may have. Thank you for choosing LEGEND GEARS!